Build a more profitable tourism business — with clarity, structure and a capable team.
Whether you operate tours, accommodation, hospitality venues or attractions, Exceptional Experiences helps you improve profitability and performance with practical support that fits real-world operations and seasonality.
Choose the support that suits where you’re at from 1:1 guidance through to training your team to confidently execute in-house.
HOW IT WORKS
1
Start with a quick call or health check
Book a free 15‑minute strategy call or complete the Health Check so we can understand your goals and challenges.
2
Get clarity on what’s driving (or draining) profit
We identify what’s working, what’s not, and what will make the biggest impact over the next 30–90 days.
3
Choose the right support option
You select the level of support that fits your time, team and priorities.
4
Implement and embed
We help you follow through with structure and accountability to train your team so improvements stick long-term.
MENTORING & COACHING
Ongoing support for tourism business owners and managers who want clarity, confidence and accountability — with practical action every step of the way.
Good for:
Owners who feel stretched and need clear priorities
Managers stepping up into stronger leadership and follow-through
PROFITABILITY & PRICING STRATEGY
Increase profit without simply working harder. We help you sharpen pricing, packaging, yield, costs and performance so growth is sustainable.
Good for:
Businesses that are busy but margins are too tight
Owners who want pricing confidence and better decision-making
SYSTEMS & SUSTAINABLE GROWTH
Build a business that runs smoother and relies less on you. Structure, processes, role clarity and operational rhythms that reduce firefighting and support growth.
Good for:
Businesses that struggle with consistency when it’s busy
Operators who want less owner-dependence and more control
TEAM TRAINING & CAPABILITY BUILDING
Train you and your team to do what we do — in-house. Workshops and training designed to build the skills, tools and confidence your team needs to improve performance and follow through consistently.
Great for:
Businesses who want to reduce reliance on external support
Owners who want the team to step up (without chaos)
Teams who need simple, repeatable ways to improve results
What training can cover (examples):
Profit drivers + key KPIs (what to track weekly/monthly)
Pricing confidence + value communication
Systems, checklists and role clarity to reduce firefighting
Guest experience improvements that protect margin
Leadership, delegation and seasonal planning
“Sarah from Exceptional Experiences was absolutely incredible. Her clear, insightful, and no-nonsense approach to tourism marketing gave us the answers we had been searching for. Sarah helped us untangle challenges that had been holding us back, allowing us to move forward with confidence. Thanks to her expertise, we now have stronger strategies in place and a renewed focus on business development and marketing. We highly recommend Exceptional Experiences to anyone looking for expert guidance”
Michelle Reid
Executive Lead - Corporate
Jellurgal Aboriginal Cultural Centre
