Mentoring & Coaching
Learn. Lead. Profit.
Running a tourism business is rewarding — and demanding. If you’re feeling stretched, stuck in the day-to-day, or working hard without seeing the profit you want, mentoring gives you clarity and direction. Coaching builds the habits, systems, and confidence to follow through.
Exceptional Experiences helps tourism operators build more profitable, sustainable businesses — without the burnout.
We don’t provide done‑for‑you sales or marketing management. We help you build profitability, structure and capability — and we can train your team to execute in-house.
WHO IS THIS FOR
Mentoring and coaching is for you if…
You’re busy, but profit isn’t where it should be
You’re overwhelmed and feel like you’re the bottleneck
You want clearer priorities (so you stop trying to fix everything at once)
You need confidence in decisions around pricing, costs, and performance
Your team needs more structure and accountability
You want a business that grows without relying on you to hold it all together
WHAT YOU GET
What you’ll gain from mentoring with Sarah
You’ll get:
Clear priorities and a 30–90 day action plan
Better decision-making using simple KPIs (so you can lead with confidence)
Stronger pricing confidence and profitability focus
Help building systems, roles and rhythms that reduce chaos
Accountability and momentum — so things actually get implemented
A calmer business that runs more consistently (even in peak season)
HOW IT WORKS
A simple process that creates momentum
Step 1 — Diagnose
We identify what’s really driving (or draining) profit, capacity and performance in your business.
Step 2 — Prioritise
You get a focused plan for the next 30–90 days — realistic, achievable, and aligned with your capacity.
Step 3 — Implement
We work through changes together, step-by-step, in a way that fits your operations and seasonality.
Step 4 — Embed
We build habits, systems and team capability so improvements stick long-term.
WHAT WE CAN WORK ON
Mentoring topics
Depending on your situation, mentoring may cover:
Profitability and pricing confidence (without discounting your value)
Performance tracking: what to measure weekly vs monthly
Systems, checklists and workflows to reduce firefighting
Delegation, role clarity, leadership and accountability
Seasonal planning and building year-round stability
Improving consistency in delivery and guest experience (without adding workload)
Time management and owner capacity (reducing owner-dependence)
YOUR OPTIONS
Mentoring & Coaching options
1) 1:1 Mentoring (Owners & Managers)
Tailored guidance, clear priorities and accountability — ideal if you want ongoing support implementing improvements.
2) Leadership Coaching (Owner + Key Team Members)
Align your leadership team, clarify responsibilities, and build a weekly rhythm that supports consistent performance.
3) Hour of Power (Fast clarity + action plan)
Perfect when you need expert direction on a specific challenge (pricing, profit squeeze, systems, team structure, seasonal planning).
4) Team Training (Capability Building)
Want to build this in-house? We can train your team in the tools and methods we use so they execute confidently and consistently.
WHY SARAH
Sarah combines deep tourism industry experience with practical business improvement — and understands the real pressure of running a tourism business.
What makes this different:
Tourism-specific insight (seasonality, staffing pressure, operational reality)
Clear, structured guidance (no fluff, no overwhelm)
A focus on profitability + sustainability (not just “being busy”)
Support that builds your capability — so the business grows without relying on you
Important change: remove the current wording about a “proven track record in sales, marketing and trade engagement” because it reintroduces your old service positioning.
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No. We focus on business profitability, structure, systems and capability — and we can train your team to execute in-house.
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Yes — in fact, it’s often most powerful for small teams where the owner is carrying too much.
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Many clients get immediate clarity and quick wins in the first few sessions — results then compound as systems and habits are embedded.
Frequently Asked Questions
Ready to build a more profitable business?
Let’s identify what will make the biggest impact — and create a plan you can follow through on.